Last updated on November 17th, 2020
The terms " WE", " OUR" and " US" refer to Toucan and the terms " YOU", " YOUR" and " USER" refer to you, as a user of Toucan. The term " PERSONAL INFORMATION" means information that you provide to us which personally identifies you to be contacted or identified, such as your name, phone number, email address, and any other data that is tied to such information. Our practices and procedures in relation to the collection and use of Personal Information have been set-out below in order to ensure safe usage of the Website for you.
Information we collect and how we use it
We use commercially reasonable efforts to ensure that the collection of Personal Information is limited to that which is necessary to fulfill the purposes identified below. If we use or plan to use your information in a manner different than the purpose for which it is collected, then we will ask you for your consent prior to such use.
The Personal Information collected will be used only for the purpose of enabling you to use the services provided by us, to help promote a safe service, calibrate consumer interest in our products and services, inform you about online offers and updates, troubleshoot problems, customize User experience, detect and protect us against error, fraud and other criminal activity, collect money, enforce our terms and conditions, and as otherwise described to you at the time of collection of such information.
If you create an account to take advantage of the full range of services offered on Razorpay, we ask for and record Personal Information such as your name, email address and mobile number. We may collect and store your Sensitive Personal Data or Information (such as any financial information including inter alia credit card, debit card details, bank account and know your customer (" KYC") documents as per RBI regulations and any other information as may be applicable) that the User may opt to save in the User account created with Razorpay]. We use your email address to send you updates, news, and newsletters (if you willingly subscribe to the newsletter during signup, or anytime after signup) and contact you on behalf of other Users (such other Users who send you friend requests, personal messages, or other social collaboration based events). [If you do not want to receive communications from us that are not relevant to you or your use of our services, please click on the unsubscribe link provided at the bottom of such e-mails sent to you by us. We use your mobile numbers to send you transaction alerts and SMS alerts based on your preferences. If you do not wish to receive such SMSs from us, please notify us at [email protected] to stop receiving SMSs from us. Razorpay assures that your Personal Information will not be made public or sold to any third party.
The User shall have an option to erase any information provided by the User including Personal Information. If a User opts for the said option of erasure, Razorpay shall delete all stored information of the User from its servers.
We also store customer information of customers making payments through Razorpay. However, only when customer chooses to share the information on the businesses powered with Razorpay applications we share the information to respective businesses. However, Razorpay is not liable in any way for any misuse of this information by the business or people related to the businesses to whom the information is shared by the customer.
If you contact us to provide feedback, register a complaint, or ask a question, we will record any Personal Information and other content that you provide in your communication so that we can effectively respond to your communication.
We record information relating to your use of Razorpay, such as the searches you undertake, the pages you view, your browser type, IP address, location, requested URL, referring URL, and timestamp information. We use this type of information to administer Razorpay and provide the highest possible level of security and service to you. We also use this information in the aggregate to perform statistical analyses of User behavior and characteristics in order to measure interest in and use of the various areas of Razorpay. However, you cannot be identified from this aggregate information.
We own all the intellectual property rights associated with the Website and its contents. No right, title or interest in any downloaded material is transferred to you as a result of any such downloading or copying. The Website is protected by copyright as a collective work and/ or compilation (meaning the collection, arrangement, and assembly) of all the content on this Website, pursuant to applicable law.
Our logos, product and service marks and/ or names, trademarks, copyrights and other intellectual property, whether registered or not (" OUR IP") are exclusively owned by us. Without our prior written permission, you agree to not display and/ or use Our IP in any manner. Nothing contained in this Website or the content, should be construed as granting, in any way to the User, any license or right or interest whatsoever, in and/ or to Our IP, without our express written permission.