Smarter Loan Management for Financial Inclusion in Georgia

Toucan Payments partnered with KERKETI to build and deploy a fully integrated loan management system tailored to Crystal’s unique needs—empowering field teams, reducing processing time, and enhancing data integrity across all touchpoints.

Key takeaways

• Achieved 40% faster loan processing across 50 branches, improving speed and cutting operational costs.
• Enhanced service quality for 118,000+ customers, boosting satisfaction with faster approvals and better loan terms.
• Supported a GEL 412M loan portfolio through a scalable, secure loan management system.
• Enabled Crystal’s 1,000 staff with a centralized platform, eliminating data inconsistencies and errors.