Modernizing Card Issuance: NMB Bank’s Success Story

NMB Bank, one of Nepal’s leading commercial banks, aimed to unify customer experiences across all channels. With Toucan’s phased, strategic implementation, the bank transformed its card issuance process achieving real-time orchestration, seamless omnichannel banking, and measurable efficiency gains.

Key Takeaways:

  • Unified orchestration across 25+ rails with AI routing

  • Improved success rate from 81.2% → 96.2%

  • Reduced onboarding time from 7 days → <48 hours

  • Seamless migration of ~200,000 debit card records with zero downtime

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