NMB Bank Enhanced Omnichannel Banking with Toucan

NMB Bank, one of Nepal’s leading commercial banks, aimed to unify customer experiences across all channels. With Toucan’s phased, strategic implementation, the bank achieved seamless omnichannel banking—boosting customer satisfaction and cutting operational costs.

Key Takeaways:

• 50% increase in customer satisfaction and loyalty post-implementation
• Significant cost savings due to reduce in-branch transactions and efficient data management
• Full alignment with GDPR, PCI DSS, and Nepalese banking regulations 
• Tangible growth in both deposits and lending volumes thanks to improved customer experience